Sobre

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic is accelerating its transformation in Latin America through the newly established Strategy, Innovation & Transformation Office (SITO). As part of this mission, we are seeking a visionary leader to head the Digital Transformation and Customer Experience & Innovation COE. This executive will shape the digital and technology agenda while designing and leading our Customer Experience & Innovation Center of Excellence. They will be responsible for bridging technology with business priorities, ensuring operational excellence, and creating patient- and customer-centric innovations that differentiate Medtronic in the LATAM market. The role reports directly into the Chief Strategy & Transformation Officer for LATAM and will act as a trusted advisor to the President and regional leadership team, with visibility and influence Role Overview Lead digital transformation and technology strategy across LATAM, aligning with global objectives and local business needs. Act as a visionary and hands-on leader, bridging technology and business to drive strategic outcomes. Serve as a catalyst for innovation, operational excellence, and cross-functional collaboration. Act as a trusted advisor to regional leadership and functional heads. Champion customer experience and innovation initiatives to enhance satisfaction and engagement. Key Responsibilities Digital and Technology Leadership Define and execute a regional digital transformation roadmap, aligned with the LatAm strat plan and enterprise global objectives. Oversee deployment, integration and localization of global enterprise platforms (ERP, CRM, BI, Cloud, Cybersecurity). Ensure compliance with local regulations and global IT standards. Manage OPEX and CAPEX budgets for cost optimization and business value creation. Build, scale and lead high-performing geographically distributed IT teams, instilling a culture OF agility, innovation and accountability. Oversee IT governance, cybersecurity, risk management, and business continuity. Drive pre & post-merger integrations and digital transformation programs to accelerate synergy realization. Foster and manage vendor ecosystems and negotiate strategic partnerships to foster innovation, automation, and AI-driven insights. Promote continuous improvement, automation, and data-driven decision-making. Customer Experience and Innovation COE Customer Experience Enhancement Develop and implement a customer experience strategy aligned with company vision that enhances engagement, loyalty, and satisfaction across all channels. Utilize customer feedback and analytics to identify improvement areas. Collaborate cross-functionally to enhance customer lifecycle touchpoints. Innovation and Solutions Development Foster a culture of innovation and creative thinking. Identify emerging trends and technologies for solution development. Create and oversee innovation pipeline aligned with customer needs and market opportunities, leveraging design thinking, hackathons, and partnerships with startups, universities, and healthcare ecosystems. Building a Customer Centric Culture Develop training programs to embed customer-centricity across functions and geographies. Translate customer insights and data analytics into tangible solutions and differentiated experiences. Recognize and reward customer-focused contributions. Ensure Medtronic LATAM becomes a regional benchmark for healthcare customer experience, with measurable impact on growth and market share. Requirements Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s or MBA preferred. 15+ years of progressive leadership in digital, IT, transformation and / or customer experience, with 8+ years in regional/global leadership roles. Experience in multinational, complex environments, preferably in healthcare, medtech, manufacturing, or technology. Expertise in SAP ECC, SAP S/4HANA, Salesforce, Microsoft 365, Power BI, ServiceNow, AWS, Azure. Familiarity with cybersecurity tools (CrowdStrike, Palo Alto, SIEM), ITSM platforms, and automation technologies. Understanding of LATAM regulatory frameworks, tax systems, and compliance. Knowledge of variable commissions process to support commercial strategy. Exceptional leadership, communication, stakeholder and change management skills. Fluency in English and Spanish; Portuguese is a plus. Soft Skills Required Proven success advising C-level leaders and aligning cross-functional stakeholders. Leadership and team motivation. Excellent communication with technical and non-technical stakeholders. Strong problem-solving and analytical skills. Adaptability and change management. Interpersonal relationship building. Conflict resolution and positive work environment facilitation. Effective time and project management. Cultural awareness and inclusiveness. Strategic relationship building with business and global IT teams. Why Join Us Build and lead a regional COE with global visibility and impact. Shape the digital and customer experience transformation of healthcare in one of Medtronic’s most dynamic growth regions. Inclusive, diverse, and collaborative work culture. Opportunities for international career development and growth. Competitive executive compensation, performance incentives, and full benefits package. Be part of Medtronic’s mission: alleviating pain, restoring health, and extending life. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). This position is eligible for an annual long-term incentive plan. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com