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About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. Position Summary We are actively seeking a Support Engineer, Oracle Agile PLM. The role will report directly to the Regional Manager, Manage LATAM OA Delivery and provide exceptional remote-based support for mission-critical Oracle Agile PLM modules as part of our global Application Managed Services support team. Qualified candidates can work remotely in Brazil. Essential Duties and Responsibilities Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle functionality and develop an action plan to resolve issues, either directly or through promotion to our Product Support Team (L4). Provide hands-on assistance to end users via remote client connectivity or collaborative web meetings. Work closely with end users daily to understand their needs, support business change and deliver consistently high-quality customer experience. Replicate reported issues as needed for troubleshooting. Provide new or modified application configurations to resolve incidents. Advise end users and junior coworkers on application functionality and capabilities. Recommend changes to training based on incident volumes and trends. Create scripts to identify, analyze and correct data issues. Thoroughly document change requests, test results, and approvals Develop test scripts for new/changed application capabilities. Be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience. Experience 5+ years of Oracle Agile PLM 3+ years direct support of application end-users in a corporate environment Functional expertise with solid understanding of underlying data flow, tables, and functionality in Oracle Agile PLM of modules (Product Collaboration PC, Product Cost Mgmt PCM, Autovue, etc.), knowledge in Prodcut Governance and Compliance (PG&C), Product Portfolio Management (PPM), Product Cost Management (PCM), Product Quality Management (PQM), is a plus. Expertise in Agile PLM Tools, BI, Data mart Expertise with Oracle Agile, including full life-cycle implementation experience, configuration, and administration of the application. Knowledge of Oracle maintenance/patching mechanics and architecture Demonstrable history solving complex problems across multiple modules. Configure Oracle applications based on BR.100 documents. Produce functional specifications (MD050) and test scripts documents for custom objects. Test RICE objects referring to test documents (TE.040) Train client business users in Oracle Agile. Work closely with client Oracle SMEs and Management. Experience with helpdesk tools like ServiceNow / Jira / Salesforce. Additional Duties & Responsibilities Participate in a 24x7x365 On Call rotation with other team members, across different time zones. This position is required to support clients in specific business hours. Share / replicate knowledge and create internal training material for peers. Skills Superb trouble-shooting skills and tenacity in problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. Create scripts to identify, analyze and correct data issues (PL/SQL) Strong knowledge of key application functionality Excellent English communication skills – verbal & written are required. Attention to detail and the ability to learn quickly. Extreme focus on Client satisfaction Ability to work calmly and professionally in high pressure situations. The ability to work remotely from a home-based office in a virtual environment. Expertise in Agile database corruption/verify troubleshooting and problem resolution. Desired Qualifications The best candidates will have knowledge of multiple Oracle Agile modules across releases (9.x) including proficiency with product module business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. Experience with localizations and global implementations would be an advantage. Education & Certification Bachelor’s degree in computer science or related field or equivalent experience ITIL certification is a plus. Language Advanced in both English & Portuguese Location Brazil - Remote Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit https://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose. We are looking for talented, passionate people to help us build our future at Rimini Street. 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