Sobre

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Latin America.
• As a Support Engineer, you will play a crucial role in ensuring the smooth operation of software products by providing technical assistance to customers. You will troubleshoot and resolve complex issues, collaborate closely with engineering and product teams, and contribute to improving internal tools and processes. This role balances hands-on technical work with customer-facing problem solving, offering the opportunity to make a direct impact on customer satisfaction and product reliability. You will work in a remote, collaborative environment, supporting a diverse customer base while continuously learning and growing your technical skills.
• Accountabilities
• Handle first-level technical support tickets, investigating and resolving issues in a timely manner.
• Participate in a nighttime on-call rotation (weekdays) to address urgent customer issues.
• Collaborate with engineering, product, and other teams to improve the overall customer experience.
• Work on internal tooling, minor coding tasks, and process improvements to enhance support efficiency.
• Provide clear and accurate documentation of support cases and resolutions.
• Identify recurring issues and propose solutions to prevent future problems.
• High proficiency in English, both written and verbal.
• Comfortable using tools like Postman or curl to reproduce and debug issues with REST APIs.
• Ability to read and write workable code in languages such as Python, TypeScript, or Ruby.
• Proficiency in SQL for data investigation and troubleshooting.
• Experience in technical support or software engineering.
• Strong attention to detail and ability to think holistically about issues.
• Customer-oriented mindset with excellent problem-solving skills and curiosity to ask questions.
• 🌎 Fully remote work environment across Latin America.
• 💻 Fast-paced, collaborative, and learning-focused environment.
• 🏖 Generous paid time off, quarterly company-wide recharge days, and wellness stipends.
• ⚡ Opportunity to work closely with engineering teams and gain hands-on experience in troubleshooting and support.
• 🌱 Exposure to technical challenges across API integration, software debugging, and internal tooling.

• Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
• When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
• 🎯 Based on this analysis, we automatically shortlist the three candidates who best match the role.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
• The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are managed by their internal hiring team.
• Thank you for your interest!
• #LI-CL1