Sobre

We’re looking for an experienced WordPress Developer who can work in our support ticket system on time-sensitive tasks MONDAY - FRIDAY, 8:00am - 5:00pm EASTERN TIME (New York time). If you cannot be fully available and working on time-sensitive tasks during these specific days and times, please DO NOT apply. ALSO, must be (1) 100% fluent in English and (2) willing to interview over a video call. PAYMENT: Payment is hourly - could transition to full-time for successful candidates. Bonuses are also available for exceptional work. REQUIREMENTS: - Available MONDAY - FRIDAY, 8:00am - 5:00pm Eastern Time (New York Time) - 100% Fluent English - Must be able to work quickly and communicate within minutes - Expert-level WordPress Developer - Experience working in a Support Ticket / Help Desk system - Experience solving all kinds of WordPress related issues (e.g. critical errors, plugin conflicts, etc) - Experience with other website building platforms beyond of WordPress - Experience with 3rd Party marketing platforms: CallRail, Google Tag Manager, Google Pagespeed Insights, HubSpot, Semrush, and more - Ability to solve website issues and tasks within minutes - Ability to manage and resolve multiple support tickets quickly - Incredibly detail oriented - Mistakes must be kept to an absolute minimum. We perform all edits and fixes in real-time on live websites. DESCRIPTION We manage multiple WordPress websites. Some are simple while others are very complex. Our customers need help with everything from simple requests (like changing pictures, adding blog posts, etc) to more complicated tasks (like solving WordPress critical errors, fixing CRM integrations, resolving eCommerce payment processing problems, etc). Customers submit their tasks and issues as tickets in our support portal. ALL tickets are considered time-sensitive. It will be your responsibility to complete their tasks and solve their problems within 1 hour or less from when the ticket is submitted. This is the expectation for the vast majority of support tickets. You will need to communicate quickly with the client and manage ticket statuses appropriately (Awaiting Agent Reply, In Progress, etc). The expectation is that you will resolve an average of 20 tickets per day in an 8 hour period. EXPECTATIONS - Available MONDAY - FRIDAY, 8:00am - 5:00pm Eastern Time (New York Time) - Must be available for chat in real-time on Slack - If unavailable due to sickness or vacation, must notify us with advanced notice as soon as possible