Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree in Computer Science, Engineering, a related technical
• field, or equivalent practical experience.
• * 5 years of experience in a customer-facing role working with stakeholders,
• driving customer technical implementations or transformation programs.
• * Experience supporting customers in cloud operations (e.g., launch or capacity
• planning, product release management), technical support, escalation
• management, or IT consulting.
• * Ability to communicate in English and Spanish fluently to support client
• relationship management in this region.

PREFERRED QUALIFICATIONS

• * MBA or Master’s degree in a Management, Technical, or Engineering field.
• * Experience translating business requirements into technological solutions.
• * Experience in application or workload migration to public cloud providers.
• * Experience collaborating with teams, groups, business units, channel
• partners, systems integrators, and third-party developers to deliver
• high-impact solutions.
• * Understanding of IT operations, database systems, networking, IT security,
• application development, service architecture, cloud-native application
• development, hosted services, storage systems, or content delivery networks.
• * Excellent written and verbal communication, presentation, problem-solving,
• and client management skills.

ABOUT THE JOB

• Our Google Cloud Consulting organization within Google Cloud delivers product
• and implementation expertise to our strategic customers to help them get the
• most out of their Google Cloud investments.

• As a Technical Account Manager (TAM), you will draw on our customer facing
• skills and technical acumen to help customers successfully adopt Google Cloud
• products. Your previous experience with cloud infrastructure, program
• management, enterprise technology implementation, strategy development and
• customer advocacy will play a critical part in your day to day work driving
• success at our most critical customers. You will lead the successful adoption of
• Google Cloud at leading organizations, guiding them through the strategic and
• technical facets of their Cloud transformation journey.

• In this role, you will drive customer adoption of Google Cloud services, like
• Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace
• and many more. You will regularly engage with stakeholder groups, including
• executives of large enterprises and a cross-functional and geographically
• dispersed team. You will utilize your relationship management skills and
• technical credibility to effectively communicate at all levels of the
• organization, establishing themselves as a trusted advisor.

• Travel (domestically and internationally) up to approximately 20% of the time as
• needed.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Accelerate customer adoption of Google Cloud by leading the implementation
• journey. Provide technical guidance and manage timelines, milestones,
• migration goal and business transformation strategies.
• * Advocate for customer needs in order to overcome adoption blockers and drive
• new feature development. Lead across multiple work streams and teams to
• maintain customer momentum.
• * Develop strategic relationships with key stakeholders to understand a
• customer’s business and develop strategic roadmaps. Lead quarterly business
• reviews and executive sessions to better understand business and technical
• needs.
• * Plan for customer events and launches, partnering with Support, Engineers,
• and Site Reliability Engineers to ensure customer success, and work with
• customers and Support to guide issues/escalations to resolution.
• * Develop best practices and assets based on learnings from customer
• engagements to support initiatives to scale through partners and accelerate
• Google Cloud adoption.