Sobre

MINIMUM QUALIFICATIONS

• * Bachelor's degree in Computer Science, Engineering, a related technical
• field, or equivalent practical experience
• * 8 years of experience in a customer-facing role working with stakeholders,
• driving customer technical implementations or transformation programs.
• * Experience supporting enterprise customers in cloud operations (e.g., launch,
• capacity planning, product release management), technical support, escalation
• management, or comparable IT consulting role.

PREFERRED QUALIFICATIONS

• * MBA or Master’s degree in a Management, Technical, or Engineering field.
• * Experience collaborating with teams, groups, business units, channel
• partners, systems integrators, and third-party developers to deliver
• high-impact solutions.
• * Experience translating business requirements into technological solutions,
• with excellent communication, presentation, problem solving, and management
• skills.
• * Understanding of one of the following: IT operations, database systems,
• networking, IT security, application development, service architecture,
• cloud-native application development, hosted services, storage systems or
• content delivery networks.
• * Excellent written and verbal communication, presentation, problem-solving,
• and client management skills.

ABOUT THE JOB

• The Google Cloud Consulting Professional Services team guides customers through
• the moments that matter most in their cloud journey to help businesses thrive.
• We help customers transform and evolve their business through the use of
• Google’s global network, web-scale data centers, and software infrastructure. As
• part of an innovative team in this rapidly growing business, you will help shape
• the future of businesses of all sizes and use technology to connect with
• customers, employees, and partners.

• As a Technical Account Manager (TAM), you will draw on customer-facing skills
• and technical expertise to help customers successfully adopt Google Cloud
• products. You will regularly engage with stakeholder groups, including
• executives, operations teams, developers and other cross-functional teams. You
• will utilize their relationship management skills and technical credibility to
• effectively communicate at all levels of the organization.

• You will advocate customer health on Google Cloud and guide customers to operate
• effectively and efficiently in the cloud. As trusted technical advisors, you
• will ensure customer reliability and stability, guide key events and launches
• and advocate for product features and improvements.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Accelerate customer adoption of Google Cloud by leading the implementation
• journey. Provide technical guidance and manage timelines, milestones,
• migration goal and business transformation strategies.
• * Advocate for customer needs in order to overcome adoption blockers and drive
• new feature development. Lead across multiple work streams and teams to
• maintain customer momentum.
• * Develop relationships with stakeholders to understand customer’s business,
• develop roadmaps, and lead quarterly business reviews and executive sessions
• to better understand business and technical needs.
• * Plan for customer events and launches, partnering with Support, Engineers,
• and Site Reliability Engineers to ensure customer success, and work with
• customers and Support to guide issues/escalations to resolution.
• * Develop best practices and assets based on learnings from customer
• engagements to support initiatives to scale through partners and accelerate
• Google Cloud adoption.