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Job Title: Technical Representative, IT Operations Job Description Function: IT Operations Roles & Responsibilities: Troubleshoots and resolves software and hardware problems for internal customers in a business centre Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools. Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager Troubleshoots/resolves remote access problems for offsite users Provides macOS/Windows problem solving for local users Performs new hardware installation and upgrades; Must be able to lift 30kg Performs movement, additions and changes to equipment (computer hardware, cables) Performs applications installation, re-installation, configuration and upgrades Executes all existing security procedures for safeguarding hardware and software physical assets Resolves basic network connectivity issues as necessary Track hardware inventory May assist in network application installations and change implementations Resolves basic network connectivity issues as necessary Assists with hardware/software set up for on-site user business presentations Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages Ensure tracking and driving RCA actions to be completed Setting expectations and meeting deadlines Other duties as assigned Qualifications: Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training Microsoft Office 365 Forensic Data collection experience a plus EMM (Enterprise Mobility Management) or MDM (Mobile Device Management) Knowledge is a plus BASH, PHP, AppleScript, and python scripting knowledge a plus Overall a good team player with willingness to learn and drive to achieve Experience using terminal commands and simple scripts Knowledge of Remedy ticketing Certified A+/Desktop+, JAMF CCT and/or CCA, MCSA/MCSE, ACSP is a plus Excellent organization skills Excellent verbal and written communication skills Typing Skill: 45WPM minimum required Willing to work shifts/flexible hours as needed Experience: 2+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10 Experience utilizing desktop management tools such as JAMF Pro tools, Ghost and image preparation Experience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plus Experience in managing/utilized Activity Directory 2008/2012 Experience with spreadsheets Location: BRA Curitiba - BARÃO DO RIO BRANDO,122 Language Requirements: English Time Type: Full time2025-05-22 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.