Sobre

• Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
• Technical Specialist II
• São Paulo Office - Hybrid: 4 days in the office, 1 day working from home
• We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.

What you will do

• Troubleshoot and debug software and infrastructure issues raised by end-users of the software developed by our engineering teams.
• Verify and document bugs for tracking and escalation.
• Incident management, including managing communication with stakeholders and coordinating with development teams.
• Be an expert in Ebury’s products.
• Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Work with trusted vendors to solve service events.
• Collaborate with other software development engineers on process enhancements and code reviews.
• Collaborate with product teams to analyze feedback and report feature gaps.

What you will need

• Experience providing L2 support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Familiar with AWS Cloud or Google Cloud and Linux administration.
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values
• Excellent communication skills in English.

Desirable

• Software development experience with Python or Go.
• Experience with Agile Methodologies and Continuous Integration.
• Understand common frontend languages such as HTML, CSS, JavaScript.
• Use tooling to manipulate data in PostgreSQL, Firestore
• Knowledge of Spanish is a plus
• Why Ebury?
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.
• Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
• You can also connect with me on LinkedIn Rafaela Procópio
• At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
• #LI- RP1
• About Us
• Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

• Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

• Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

• None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

• At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
• We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
• Please submit your application on the careers website directly, uploading your CV / resume in English.