Sobre

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Latin America.
• As a Technical Support Engineer, you will act as a key liaison between developers and the platform, helping solve complex technical challenges and enhancing the overall user experience. You will work closely with engineering teams to troubleshoot SDKs, APIs, and other software components while providing timely, high-quality support to customers. This role is ideal for individuals with a strong programming background, a passion for developer tools, and the ability to thrive in a fast-paced, collaborative environment. You will also contribute to internal knowledge bases, participate in process improvements, and help shape the future of the platform. This fully remote role offers exposure to global clients and cutting-edge technologies, with opportunities for professional growth and learning.

Accountabilities

• Manage and respond to inbound technical support requests, providing guidance on setup, troubleshooting, and best practices.
• Triage, reproduce, and report product bugs, escalating issues to engineering when needed.
• Collaborate with developers to investigate customer-reported issues and provide effective resolutions.
• Become a product expert across the platform and SDKs.
• Maintain and contribute to internal documentation, technical guides, and demo materials.
• Curate customer feedback through community channels and open-source repositories.
• Support team-wide initiatives, including process improvements and knowledge-sharing efforts.
• 5+ years of experience in technical support, developer relations, or a customer-facing engineering role.
• Strong programming skills in Python and/or JavaScript; experience with Ruby, PHP, or similar languages is a plus.
• Solid understanding of modern software development workflows, including CI/CD, APIs, and microservices.
• Experience with performance monitoring, observability, or error-tracking platforms.
• Excellent problem-solving, analytical, and communication skills (written and verbal).
• Self-driven, highly organized, and capable of managing multiple tasks in a fast-paced environment.
• Passion for developer tools, open-source projects, and improving user experiences through technology.
• Competitive compensation aligned with top industry standards.
• Fully remote work environment with global team collaboration.
• Paid annual leave (15 days) and flexible work arrangements.
• Opportunities for continuous learning and professional growth.
• Exposure to leading international clients and innovative technologies.
• Supportive and inclusive culture valuing collaboration, growth, and diverse perspectives.
• Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
• When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
• 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
• The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role.
• Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps—such as interviews or additional assessments—are then made by their internal hiring team.
• Thank you for your interest!
• #LI-CL1