Sobre

• At Humand, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.
• Interested in being at the forefront of HR’s digital evolution? 🚀
• We’re looking for a Technical Support Specialist to join our fast-growing team that will work with our customers based in America and Europe. You’ll be the frontline hero for our clients — resolving technical issues, improving support processes, and ensuring that users across the globe get the help they need, fast.
• This is a high-impact, cross-functional role ideal for someone who thrives in fast-paced, collaborative environments and loves digging into the details to find the root of a problem.

• ➡️ Main Responsibilities
• Act as the first point of contact for technical issues via email, chat, and calls
• Deliver Level 1 and 2 support, resolving or escalating issues efficiently
• Collaborate with our R&D team to replicate bugs and recommend fixes
• Ensure SLA targets are met for response and resolution times
• Communicate with clients clearly, providing updates and guidance
• Maintain accurate documentation of technical issues and solutions
• Lead training sessions to empower clients with self-service skills
• Present weekly reports to clients and internal stakeholders
• Suggest improvements to make our support even better.

• ➡️ What we value
• 3+ years of experience in technical support or customer service
• Intermediate knowledge of Python scripting – you can run, tweak, and adapt scripts to automate tasks
• Excellent communication in Portuguese and English (bonus points for Spanish)
• Strong SQL skills – you can write queries and analyze relational data
• Experience with API integrations and troubleshooting RESTful services
• Understanding of SSO, SAML, and OTP for secure access
• Familiarity with Redash or similar reporting tools
• Awareness of network security fundamentals (firewalls, VPNs, protocols)
• Comfortable with issue tracking tools like Jira or Zendesk
• Flexibility to attend calls in European working hours (GMT+3)
• Experience working with remote teams across time zones
• A methodical, empathetic problem solver with a high attention to detail

• If you're passionate about technology, problem-solving, and want to be part of a fast-growing startup, we’d love to have you on board!
• 💡 Our mission is empower people at work, making them happier and more successful.
• 🌟 Our purpose: to bring happiness to the world of work
• Read more about us at: humand.co 🌟