Sobre

• David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Trainer for their Gaming studios in São Paulo, Brazil.
• Position: Trainer
• Location: São Paulo, Brazil
• Employment type: Full-time
• Remuneration: Base salary

ABOUT THE ROLE

• In this role, you will be responsible for training new Game Presenters and Shufflers, creating and optimizing training materials, and developing programs that enhance performance and quality. You will play a key role in ensuring staff deliver games confidently and professionally while fostering a culture of growth and excellence.

DUTIES AND RESPONSIBILITIES

• Develop, update, and optimize training materials and structured programs for Game Presenters and Shufflers, ensuring strong knowledge of games and procedures.
• Design performance improvement plans and define relevant KPIs to drive training quality and effectiveness.
• Deliver hands-on training on table game procedures, controls, and standards, promoting high performance and professionalism.
• Motivate trainees through constructive coaching and feedback, sharing insights with both trainees and management to support continuous improvement.
• Manage and maintain training programs for new hires and existing team members in close collaboration with Training Managers.

REQUIREMENTS

• Native or fluent in Portuguese (C1 level), Bilingual in English (at least C1).
• High School Diploma or higher.
• Ability to work effectively within a team and contribute to a collaborative work environment.
• Positive attitude with a strong motivation to learn, grow, and develop professionally.
• Patience, strong coaching skills, and a genuine passion for motivating and developing others.
• Previous experience in iGaming or traditional casino environments is an advantage.
• Experience in designing and delivering training programs for casino dealers or similar roles is a plus.
• Professional certifications or training qualifications related to casino operations or instructional design are beneficial.
• Willingness to work on a flexible schedule, including shifts - 6.30am - 3.30pm, 10am - 7pm 2.30pm - 11.30pm, 10.30pm - 7.30am.

BENEFITS

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Performance bonuses
• Private health insurance
• Free gym membership