Sobre

• The Amazon First Mile team is looking for a First Mile Operations Analyst to
• raise the bar and ensure that every customer and seller across the country
• receives the speed, quality, and reliability they expect from Amazon;

• The First Mile Transportation Analyst works on a 5x2 schedule (Monday to Friday)
• and is responsible for monitoring carrier performance and compliance in the
• pickup (inbound) operation, coordinating with internal and external teams;
• Additionally, they support the launch of new logistics partners;

• This role requires a strong willingness to take on responsibilities, keen
• analytical skills to identify patterns and trends, and the ability to examine
• details and analyze data, diving deep into the root causes of operational issues
• and proposing solutions;
• Operations run 7 days a week, including holidays; therefore, working different
• shifts will be part of this role.

• Key job responsibilities
• - Manage the Marketplace pickup operation within Amazon Logistics;
• - Monitor logistics partners' operations daily and hour by hour, resolving
• operational issues to ensure on-time pickups;
• - Collaborate with carriers to address daily challenges in a constructive and
• solution-oriented manner, identifying opportunities to improve the end-to-end
• process and overall operational efficiency;
• - Analyze data from multiple sources to identify key trends and support quick,
• informed business decisions in daily operations;
• - Manage, analyze, and enhance performance metrics;
• - Conduct deep dives into the root causes of operational issues and implement
• effective solutions;
• - Respond to seller inquiries related to pickup operations;
• - Present metrics to internal and external stakeholders, maintaining frequent
• communication to drive operational improvements;
• - Act as a liaison between internal and external stakeholders, ensuring
• alignment with objectives, compliance standards, and data privacy policies;
• - Develop practical and straightforward solutions to complex operational
• challenges;
• - Support the launch of new pickup operations across Brazil. Basic
• Qualifications: - Bachelor's degree in Engineering, Business Administration,
• Logistics, or related fields;
• - Ability to multitask, managing multiple collection partners simultaneously
• with attention to station details;
• - Availability to work flexible shifts including weekends and holidays;
• - MS Office proficiency, with intermediate level Excel skills (vlookup, advanced
• formulas, pivot tables, macros);
• - Excellent Communication skills - dealing with carriers as
• stakeholders/clients;
• - Fluent Portuguese;
• - Experience in Logistics and Transportation. Preferred Qualifications: -
• Intermediate English;
• - Last Mile operations experience;
• - SQL Knowledge;
• - Previous experience in process monitoring and analysis, metrics, and
• problem-solving;
• - The person must be willing to work independently.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.