Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree or equivalent practical experience.
• * 6 years of experience in program management or operations management,
• managing vendor relationships or contingent workforces.
• * Experience using data analytics to drive decision-making, such as defining
• SLAs, managing capacity, and optimizing vendor performance.
• * Experience with User Research, Market Research or Research focused tools and
• methodologies.

PREFERRED QUALIFICATIONS

• * Experience driving operational strategy and execution within a global
• organization, managing workflows across multiple time zones.
• * Experience leading large-scale operational transformations, specifically
• transitioning workflows from manual processes to automated or agentic
• systems.
• * Experience managing global business process extended workforce (BPO)
• partners, including contract management, Quality Business Reviews (QBRs), and
• performance calibration.
• * Excellent stakeholder management skills, with the ability to influence
• cross-functional partners and drive alignment on operational changes in
• ambiguous environments.
• * Excellent investigative skills with the ability to extract, synthesize, and
• question data sets to identify underlying operational patterns and drive
• resource efficiency.

ABOUT THE JOB

• At Google, we follow a simple but vital premise: "Focus on the user and all else
• will follow." UX Programs & Operations at Google drive projects within our UX
• organizations by increasing communication and connection points, streamlining
• the UX design process, and driving a culture of user centered development.

• Google User Experience (UX) is made up of multi-disciplinary teams of UX
• Designers, Researchers, Writers, Content Strategists, Program Managers, and
• Engineers: we care deeply about the people who use our products. The UX team
• plays an integral part in gathering insights about the attitudes, emotions, and
• behaviors of people who use our products to inspire and inform design. We
• collaborate closely with each other and with engineering and product management
• to create industry-leading products that deliver value for the people who use
• them, and for Google’s businesses.

• As a UX Program Manager (UX Programs & Operations), you will combine expert
• project management skills with a passion for user experience to help your team
• improve the design of products that are used by billions of users. You’ll plan
• projects, define milestones, assess risks, create actionable insights, and
• ensure projects meet deadlines. You’ll harmonize the work of UX Designers,
• Researchers, Content Strategists, UX Engineers, and other UX disciplines, while
• also working closely with our Engineering and Product Manager cross-functional
• partners, to drive UX team objectives and create innovative experiences for our
• business, products, and users.

• As a UX Program Manager for Research Operations, you will separately execute
• end-to-end UX programs with a specific focus on transforming our vendor
• landscape and optimizing global recruitment operations. You will be the driver
• of a critical operational shift, reshaping our approach from exclusively
• human-led processes to agentic workflows that create deeper velocity for how UX
• research insights are generated.

• In this role, you will require a balance of operational excellence and strategic
• relationship building. You will manage global vendor engagements across Phoenix,
• Manila, and Dublin, maintaining optimal staffing states while unblocking
• participant access challenges for UX Researchers. Beyond day-to-day management,
• you will apply your knowledge of UX processes to drive continuous improvement,
• taking ownership of scoping and delivering program goals that modernize how we
• gather user insights.
• User experience is at the forefront of how we create intuitive, innovative, and
• beautiful products that people love. We strive to learn and understand our
• users’ needs, behaviors, and emotions to gather insights that inform product
• strategy and design. Our UX teams include designers, researchers, content
• strategists, and engineers who are passionate about quality, usability, and
• simplicity. We work on collaborative teams to solve complex challenges and craft
• experiences that highlight our products’ unique capabilities and personalities.
• Our work touches billions while exemplifying a key principle that is core to
• Google’s philosophy: “Focus on the user and all else will follow.”

RESPONSIBILITIES

• * Manage vendor engagements with recruitment coordinators to maintain staffing
• at optimal states. Oversee global operations across Phoenix, Manila, and
• Dublin to ensure recruitment velocity and operational excellence.
• * Drive a large-scale transformation to reshape our vendor landscape, shifting
• from exclusively human-led operations to agentic workflows that increase the
• speed of generating UX research insights.
• * Streamline and optimize current workflows for participant recruitment,
• screening, and coordination. Navigate tooling transitions to ensure
• participant pipelines are efficiently managed and engaged, driving
• recruitment velocity by unblocking access challenges experienced by
• researchers.
• * Establish operational reports to provide visibility and transparency on
• recruitment performance and vendor efficiency. Use investigative skills to
• extract data and question vendor insights to maintain optimal staffing states
• and drive improvements in the recruitment life-cycle.