Sobre

Job Duck is hiring a virtual V104- Client Onboarding Representative Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary Are you someone who thrives on making others feel heard and supported from the very first conversation? As an Intake Specialist, you’ll be the welcoming voice for new clients, guiding them with empathy and clarity through their first steps. You’ll play a key role in helping people understand their options, feel confident in their decisions, and stay engaged throughout the process. This role is perfect for someone who enjoys meaningful conversations, is naturally persuasive, and finds purpose in helping others move forward. • Monthly Compensation: 1,150 USD to 1,220 USD Responsibilities include, but are not limited to: • Serve as the first point of contact for potential clients via phone and Zoom • Explain services and processes clearly and professionally • Identify client goals, concerns, and expectations • Document all client information accurately in the CRM (Monday.com) • Conduct follow-ups with leads via calls, texts, and emails • Support clients after attorney consultations to ensure timely payments and service continuation • Handle 16 to 30 calls per day with consistency and care Key Skills, Traits and Values: • Strong emotional intelligence and empathy • Clear, fluent English communication (spoken and written) • Persuasive and proactive approach to client engagement • Detail-oriented and organized • Comfortable following procedures and scripts • Motivated and driven to meet goals • Able to connect with clients in sensitive situations Requirements: • Minimum 1 year of sales or client-facing experience • Fluent English speaker and writer • Experience working with CRMs and structured scripts • Ability to manage multiple communication channels Softwares • CRM: Monday.com • VoIP: Dialpad • Internal Communication: Office 365 Working Schedule: Monday to Friday, 8:00 AM – 5:00 PM CST Timezone: Central Standard Time (CST), US. Work Shift: 8:00 AM - 5:00 PM [CST][CDT] (United States of America) Languages: English We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Job Duck helps talented individuals work remotely for US-based companies. Check out all the free Resources we have for you here! Explore our Frequently Asked Questions for more information!