Sobre

Job Duck is hiring a virtual V104 - Intake and Billing Coordinator Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary If you're someone who thrives on helping others, loves staying organized, and enjoys making a real impact every day, the Intake and Billing Coordinator role is for you. You’ll guide clients through important steps with care and precision, ensuring they feel supported and informed. From coordinating schedules to managing billing, your attention to detail and warm communication will make all the difference. This position is ideal for someone who’s empathetic, tech-savvy, and eager to grow in a fast-paced, client-focused environment. •Monthly Compensation: 1,150 to 1,220 USD Responsibilities include, but are not limited to • Manage client progress through the sales pipeline, ensuring timely follow-ups and no missed steps • Monitor automations and follow up via email, text, and phone to help clients complete each stage • Collaborate with the Client Happiness Coordinator, Office Manager, Intake team, paralegals, and attorneys • Respond to emails and calls using approved scripts within 24 hours • Log all client interactions in CRM (Lawmatics) with detailed notes • Assist with appointment scheduling and calendar updates • Maintain a tickler system to track tasks and deadlines • Follow up with team members to ensure timely submission of billable hours • Issue monthly invoices, track payments, and follow up on overdue accounts • Handle sensitive financial matters with professionalism and discretion • Coordinate billing questions, apply credits or refunds, and support income transfers or vendor payments Key Skills • Excellent written and spoken English • Strong organizational and multitasking abilities • Comfortable using various software programs • Able to work independently and meet deadlines • Professional communication across email, text, and phone • Friendly, warm, and empathetic • Detail-oriented and highly organized • Open to feedback and embraces change • Quick learner with a growth mindset Requirements • 1-2 years of experience in customer service roles • Experience in billing and collections required • Familiarity with CRM systems (Lawmatics preferred) • Ability to manage medium call volume and prioritize email/text communication Software • CRM: Lawmatics • Others: Microsoft Office and similar tools (for email and calendar management) • Knowledge in billing platforms or billing CRMs is a plus Working Schedule: Monday to Friday Work Shift: 8:00 AM - 5:00 PM [PST][PDT] (United States of America) Languages: English We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Job Duck helps talented individuals work remotely for US-based companies. Check out all the free Resources we have for you here! Explore our Frequently Asked Questions for more information!