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MUST BE FLUENT IN ENGLISH AND SPANISH Job Posting: Virtual Medical Office Assistant (Orthopedic Practice) Position Type: Full-Time About Us We are a leading orthopedic practice committed to offering exceptional care to our patients. We pride ourselves on using the latest technology and treatment options to improve the quality of life for our patients. We are currently seeking a dedicated Virtual Medical Office Assistant to join our team and help us continue to provide world-class service. Job Summary The Virtual Medical Office Assistant will play a crucial role in our daily operations, focusing on managing new patient intake, maintaining medical records, and assisting with various tasks as assigned. This is a full-time, remote position requiring excellent communication skills and a strong commitment to patient care. Responsibilities Answer incoming phone calls from new patients, provide information on our services, and schedule initial consultations. Collect, and securely store digital medical information while ensuring accuracy and compliance with HIPAA regulations. Facilitate communication between patients and medical office staff, to ensure seamless delivery of care. Update and maintain the electronic health record system with up-to-date patient information. Perform administrative tasks such as data entry, medical records, and coordinating with external medical facilities for record transfers. Assist with additional tasks as assigned by the Office Manager or medical staff. Qualifications Previous experience in a medical office setting is required. Previous experience with Pre-Cert/Prior Authorization is encouraged. Proficiency with electronic medical record software and Google Mail. Excellent verbal and written communication skills. Strong multitasking and organizational skills. Understanding of medical terminology is preferred. Commitment to maintaining confidentiality and adhering to HIPAA guidelines.